Effective date: May 17, 2025  •  Last updated: August 15, 2025

This Privacy Policy explains how Prism Total (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website, forms, and services, including insurance audits, policy procurement, non‑collateral bonding, and payroll (“Services”).

1) Information We Collect

Contact details: name, phone number, email, mailing address, business name.

Business & insurance details: policies, declarations, payroll data, bonding information, and related documents you upload.

Usage data: pages viewed, actions on forms, device/browser information, IP address (via standard logs).

Communications: messages sent to or from us via phone, text, or email.

2) How We Use Information

Provide, maintain, and improve the Services.

Review documents to identify overpayments, refunds, or savings opportunities.

Communicate with you about your inquiry, account, and services.

Comply with legal, regulatory, and contractual obligations.

Protect against fraud, abuse, or misuse of our systems.

3) SMS, Phone & Email Communications

By providing your contact information, you consent to receive calls, texts (SMS/MMS), and emails related to your request and our Services. Message and data rates may apply. Message frequency varies. You can opt out any time:

Texts: reply STOP to end or HELP for help.

Email: use the unsubscribe link or contact us.

Phone: tell us during a call or contact us to update preferences.

Carriers are not liable for delayed or undelivered messages.

4) Sharing & Disclosure

We do not sell your personal information. We may share information with:

Service providers that help us operate (e.g., secure hosting, analytics, communications).

Third parties involved in your services (e.g., insurers, brokers, bonding companies, payroll platforms, or government agencies) with your direction or where necessary to perform the Services.

Legal & compliance purposes, to protect rights, safety, and comply with law.

5) Cookies & Analytics

We use cookies and similar technologies to keep your session secure and understand site usage. You can control cookies through your browser settings. Disabling cookies may limit some features.

6) Data Retention

We keep information only as long as necessary to provide the Services and meet legal or contractual obligations. We may retain limited records (e.g., invoices, communications) as required by law.

7) Your Choices & Rights

Access, correct, or delete your information by contacting us.

Change communication preferences or opt out of marketing messages.

California and other state residents: see “State‑Specific Rights” below.

8) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure.

9) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from children.

10) State‑Specific Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the rights to know, delete, and correct certain personal information, and to opt out of certain data sharing.

Do Not Sell or Share: We do not sell personal information. If our practices change, we will provide a “Do Not Sell or Share My Personal Information” option.

Requests: To submit a privacy request, contact us using the information below. We may need to verify your identity.

Residents of other states with privacy rights may use the same contact method to submit requests.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the latest changes. Your continued use of the Services after changes means you accept the updated policy.

12) Contact Us

Prism Total

Address: # 1209 MOUNTAIN ROAD PL NE STE R, Albuquerque, NM, United States

Phone: 505-850-9938

Email: [email protected]

State of Operation: New Mexico